Refund policy

Try it before you pay

Every new customer gets a 7-day free trial with every feature. No card is needed, so nothing is charged during the trial and nothing renews on its own when it ends.

Yearly plans: 30 days, full refund

If you cancel your first yearly plan within 30 days of its first payment, we refund that payment in full.

• The refund is available once per customer. A second yearly plan, or a yearly plan after a renewal, is not covered.
• While the window is open, Settings, Plan and billing shows the last day to cancel for a refund. Cancel in the billing portal under Payments and invoices.
• The plan ends right away and the money goes back to the card or account you paid with. Your bank decides how long it takes to show up.
• Extra comments and messages you already used beyond your allowance are still invoiced.

Cancelling after the 30 days, or after a renewal, keeps the plan running to the end of the year you paid for, without a refund.

Monthly plans

Monthly payments are not refunded. When you cancel, the plan keeps running until the end of the month you paid for and does not renew. No partial refunds are given for unused time.

Upgrades, downgrades and extra usage

• Upgrades take effect right away and are prorated: you pay only the difference for the rest of the period.
• Smaller plans start at renewal, so nothing is refunded or charged when you schedule one.
• Extra comments and automated messages beyond your allowance are charged for what you used and are not refunded. You can set a monthly cap on them in Settings.

Who is refunded

A plan belongs to the person who pays for it and covers every brand they own. Refunds go to that person, on the payment method used. A brand billed separately (for example, a client an agency invoices directly) has its own plan and payment method.

WhatsApp message charges

Meta bills WhatsApp messages directly to your WhatsApp Business Account. We do not charge for them, so we cannot refund them. Ask Meta through WhatsApp Manager.

Billing errors

If you were charged by mistake, charged twice for the same period, or charged after you canceled, tell us through the contact form with the invoice number from Payments and invoices. A person will look into it, and we refund charges made in error to the original payment method. Payments are processed by Stripe.

Your rights under the law

CommentGate is sold to businesses. Where the law nevertheless gives you a right to a refund or a right of withdrawal, or remedies for a service that is defective or not as described, those rights apply and nothing in this policy limits them.

Contact

Billing questions: use the contact form.