Reply templates for your comments
94 short, friendly replies for the questions and complaints that show up under every store's ads. Copy one, fill in the blanks, and post.
Pick the situation
"Is this legit?" and trust
Answer the doubt every new brand hears, with proof people can check for themselves. 8 replies.
Sizing and fit
Answer the size question, then take away the fear of getting it wrong. 8 replies.
Shipping times and tracking
How long, where you ship, and how to track it, in one short reply. 8 replies.
Delays and late orders
Own the delay, give the new date, and move the order details somewhere private. 8 replies.
Returns and refunds
Say how long, what it costs and where to start, before anyone has to ask twice. 8 replies.
Stock and restocks
Sold out is still a sale, if you tell people when and how to get the next one. 8 replies.
Price and discount questions
Answer "how much?" and "any codes?" without starting a race to the bottom. 8 replies.
A complaint in public
Acknowledge it, own your part, and move the fix somewhere private. 8 replies.
A chargeback or dispute threat
Stay calm, offer a real fix, and take every payment detail out of public view. 7 replies.
Influencer and partnership offers
Welcome real creators, point everyone to one place, and never pay a "promo page" in the comments. 7 replies.
Health or safety claims
Thank people without repeating their claims, and never give medical advice in a comment. 8 replies.
Holiday and sale questions
Order-by dates, sale end times and gift returns, answered before people give up. 8 replies.
Before you post
Fill in the blanks
Every {blank} is a detail only you know: your return window, your shipping times, your size guide.
Mind the length
TikTok replies stop at 150 characters and Threads at 500. Each reply says whether it fits TikTok.
Keep private things private
Never ask for an order number, address or card details in public. Say you have messaged them, then do.
Questions
Can I use these replies for my store?
Yes. Copy them, change the wording, use them anywhere. They work best once the blanks hold your real details and the tone sounds like you.
Which replies fit TikTok?
TikTok replies can be up to 150 characters, so each reply says whether it fits, measured with typical details filled in. If your details are longer, check the length before posting. Every reply fits Threads, which allows 500.
Should I answer questions in public or by message?
Answer general questions in public, where everyone reading benefits. Anything about a specific order, payment or someone's health goes to a private message. Each page says where the line is for that kind of comment.
Can CommentGate send these for me?
CommentGate drafts a reply to each question in your voice, with your details filled in. You approve each one, or let clear answers send on their own. See replies in your voice.
New to some of the terms? The comment moderation glossary explains dark posts, Spark Ads, private replies and more in plain words.