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CommentGate
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Every client’s comments. One place. Your name on the reports.

Each client is a brand with its own accounts, switches and team. Reports go out in your agency’s name, and one plan covers all of them.

Start free for 7 days How to set it up

Needs you

Tracking has not moved in 9 days. If I do not hear back today I am disputing the charge.

Assigned to Priya ShahAssigned to Priya Shah

History and notes

  1. Came in
  2. Sent to review by CommentGate: about chargebacks
  3. Assigned to Priya Shah by Sam Rivera
  4. Sam Rivera Only your team sees this

    @Priya Shah this is the order from Tuesday that went to the old warehouse. Can you check before we reply?

  5. Priya Shah Only your team sees this

    Found it. New pair ships today with overnight delivery. Replying to him now.

The agency version of comment moderation.

Moderation is the work clients never see until something goes wrong, and the reporting is the part they pay for.

  • I log in and out of six Facebook accounts to check comments for six clients.

    Connect Pages from several Facebook logins into one brand, and see every client’s comments in one list, or one brand at a time.

  • Clients ask what we actually did this month, and building the report takes an afternoon.

    Schedule a weekly or monthly report per client: an email, a page and a PDF, in your agency’s name, logo and colour.

  • Freelancers should only see the clients they work on.

    Give them the Moderator role limited to certain accounts. Clients can have their own read-only access, too.

  • Every tool charges per brand, so margins shrink as we grow.

    One plan covers every brand, priced by comments and automated messages. Or bill a client separately with their own plan when they pay directly.

Every client, one list.

Switch brands in one click, or work across all of them. Each has its own switches, rules and brand voice, so a strict client and a relaxed one never share settings.

  • Assign and note Hand a comment to the account manager, with context for them.
  • Several Facebook logins Pages from different logins in the same brand.

More on the team inbox

Setup for Wildermere

Hide scams and fake giveaways Fake prize winners, "DM me to claim", fake support accounts and phishing.
Hide spam Unrelated promotion, follow-for-follow, adult spam and people plugging their own pages.
Hide competitor mentions People steering your customers to another brand.
Hide links Any comment with a link to another site. Links to your own site stay up.
Hide negative comments Criticism of your brand or products. Most brands leave these up and answer them.

Reports that go out on their own.

Pick the day, the hour and who gets it. The numbers are frozen when it is sent, and the page and PDF carry your name, never ours.

  • White label Name, logo, colour, sender name and where replies go.
  • Client portal Clients sign in to see their reports and a read-only list of their comments.

More on reports

Northwind Social

Wildermere, weekly report

September 14 to 20

2,150 comments arrived on your accounts. 176 were kept out of sight for spam, scams, abuse and the like, and 214 replies went out to the people who asked.

What was hidden

  • Scams and fake giveaways 71
  • Spam 52
  • Competitor mentions 29
  • Hate and harassment 24

Kind words

  • Walked 12 miles in the rain in these. Dry socks the whole way.
    YouTube, Wildermere, Sep 17

Questions people asked

  • Is the waterproof version back in stock? I need it before my Colorado trip
    Instagram, wildermere, Sep 18

Kept out of sight

  • Congrats, you were picked in our giveaway! Claim your prize at the link in our bio
    Instagram, wildermere, Sep 19. Scam

Onboard a client in minutes.

  1. 1Add the brand

    Connect their accounts, from any Facebook login.

  2. 2Invite the team

    Moderators limited to that client, and the client as a viewer.

  3. 3Schedule the report

    Weekly or monthly, in your agency’s name.

What you will use most

Pricing for agencies

Every client brand on one plan, with unlimited people and accounts, priced by the comments they all receive together. Clients who pay directly can have their own plan.

Every feature and every platform on every plan. 7 days free, no card.

See pricing
  • Starter 5,000 comments and messages a month $19/month
  • Growth 15,000 comments and messages a month $35/month
  • Pro 40,000 comments and messages a month $69/month
  • Scale 100,000 comments and messages a month Where most agencies start $139/month

Questions

Do I pay per client?

No. One plan covers every brand you manage, and they share its monthly comments. You can also bill a client separately, with their own plan, when they pay directly.

What does white label cover?

Client report emails, shared report pages, PDFs and client invitations carry your name, logo, colour and sender name. Replies from clients go to the address you choose.

Can clients see their comments?

Yes. Invite them with the Client role and they see their reports and a read-only list of comments on their accounts, in your brand.

Can moderators be limited to one client?

Yes. Limit any Moderator to certain accounts, and they only see and act on those.

How many brands can I add?

As many as you need, on every plan. Plans differ only in how many comments and automated messages they include.