Skip to content

Know what happened without opening anything.

Reports show what was hidden, what was answered and how fast. Alerts reach you in Slack, Discord or email the moment something needs a person.

Reports

Last 7 days, every account

Comments
2,150
9% more than the week before
Hidden
176
13% fewer than the week before
Replies sent
214
25% more than the week before
Typical time to hide
9 sec
Typical reply in 9 min

Day by day

Comments per day
DayStayed upHiddenWaiting
Sep 14248221
Sep 15262190
Sep 16301312
Sep 17344381
Sep 18297262
Sep 19276211
Sep 20238191

What was hidden

  • Scams and fake giveaways 71· 40%
  • Spam 52· 30%
  • Competitor mentions 29· 16%
  • Hate and harassment 24· 14%

Alerts where your team already is.

Pick exactly which events each channel hears about: a comment waiting for review, a sudden rush of harmful comments, an ad drawing trouble, a new buyer lead, an account that needs reconnecting.

  • Slack and Discord Posted to the channel you choose, with a button that opens the comment.
  • Email A daily digest at the hour you pick, plus the alerts that matter.
  • Webhooks Every event you choose, signed, to your own address.

Alerts

Slack, #mod-alerts Posts to one Slack channel through an incoming webhook.
Email, The owners, daily at 8:00 AM Alerts and the daily digest to the inboxes you choose.
Discord, #community-team Posts to one Discord channel through a channel webhook.
Webhook, Your own address Sends each event to your own URL, signed so you can check it came from us.

Reports your clients will read.

Schedule a weekly or monthly report for each client: an email, a page and a PDF, in your agency name, logo and colour.

  • White label Your name replaces ours on reports, emails and invitations.
  • Links that expire Shared report pages stop opening when you say, or when you stop sharing.
Northwind Social

Wildermere, weekly report

September 14 to 20

2,150 comments arrived on your accounts. 176 were kept out of sight for spam, scams, abuse and the like, and 214 replies went out to the people who asked.

What was hidden

  • Scams and fake giveaways 71
  • Spam 52
  • Competitor mentions 29
  • Hate and harassment 24

Kind words

  • Walked 12 miles in the rain in these. Dry socks the whole way.
    YouTube, Wildermere, Sep 17

Questions people asked

  • Is the waterproof version back in stock? I need it before my Colorado trip
    Instagram, wildermere, Sep 18

Kept out of sight

  • Congrats, you were picked in our giveaway! Claim your prize at the link in our bio
    Instagram, wildermere, Sep 19. Scam

Also in reports

  • By platform, account and ad

    Every chart has a table view, and every filter sits in the address to share.

  • Ad health

    Harmful and negative shares per ad, against last week and your typical ad.

  • Weekly insights

    Every Monday: the questions, complaints and praise of last week, in themes.

  • Replies by teammate

    Who answered what, and how quickly.

  • CSV export

    Any view, or every comment on one post or ad.

  • Usage warnings

    An email at 90% of your plan, and when your cap is reached.

Where it works

Reports cover every platform you connect, together or one at a time.

  • Facebook Posts, ads and direct messages, with ad health.
  • Instagram Posts, Reels, ads and direct messages, with ad health.
  • TikTok Videos and ads, with ad health.
  • YouTube Videos and Shorts.
  • Threads Posts and Threads ads.

More on Facebook and Instagram, TikTok, YouTube and Threads.

Questions

Which alerts can I get?

A comment needs review, a comment needs a reply, a comment was hidden, a rule matched, a sudden rush of harmful comments, an ad drawing unusually many harmful comments, a new buyer lead, a new direct message, an account that needs reconnecting, the daily digest and weekly insights.

Will I be flooded with messages?

You choose the events per channel. Spike alerts are sent at most once an hour, and ad alerts at most once a day per ad.

Can my clients get reports without logging in?

Yes. Scheduled reports arrive by email with a link to a page and a PDF, in your agency brand. You choose how long the link works.

Can I get the raw data?

Yes. Export any view as CSV, or pull the same totals from code. See the developer docs.