How can we help?
Step-by-step answers for setting up CommentGate, keeping it running, and fixing what goes wrong.
Getting started
What CommentGate does and your first fifteen minutes.
Accounts
Connect your pages, profiles, channels and ad accounts.
- Connect Facebook Pages and Instagram
- Moderate comments on Facebook and Instagram ads (including dark posts)
- Connect TikTok: your account, your ads and Spark Ads
- Connect YouTube
Autopilot
The switches on Setup, your guidance, and how it learns.
- How CommentGate decides: hide, keep, reply or ask you
- What "handled on its own" and "agrees with your calls" mean
- Every switch on Setup, in plain words
- Always ask me about: comments that always wait for you
Activity
Find a comment, see why it was handled, and act on it.
- Answer Needs you fast, with the keyboard
- Activity and its views
- Unhide a comment that should have stayed up
- Search and filter comments
Messages
Direct messages and private replies in one place.
- The Messages inbox
- The reply window on each platform
- Who you are talking to, and who answers: the person panel and auto-assign
- Automatic replies to messages
Campaigns
Comment to DM, giveaways, and crisis mode.
- What a campaign is
- Start a campaign from a template
- Build a campaign on the flow board
- Fix what stops a campaign from going live
People
Leads, customers and the people you block.
Integrations
Slack, Zapier, Make, the API and more.
- Get alerts in Slack, Discord or email
- Connect Zapier and Make
- Add your product catalog
- How answers use your catalog
Reports
Totals, ad health, insights and client reports.
- Reading your reports
- Ad health: which ads draw harmful or unhappy comments
- Alerts by email, Slack, Discord or webhook
- The Monday email, and choosing who gets it
Billing
Plans, what counts, the spending cap and invoices.
- Plans and what counts toward them
- How the free trial works
- Set a monthly spending cap
- Change or cancel your plan
Team and security
Invite people, set roles, and keep sign-in safe.
- Invite your team
- Roles and what each one can do
- Limit someone to certain accounts
- Two-step sign-in and passkeys
Troubleshooting
When something did not happen the way you expected.
- A comment wasn't hidden
- A comment was hidden that shouldn't have been
- Comments aren't arriving
- "Reconnect needed": what it means and how to fix it