Billing
Plans, what counts, the spending cap and invoices.
- Plans and what counts toward them Every plan has every feature. Plans differ only in how many comments and automated messages they include each month.
- How the free trial works Your first brand starts a 7-day trial with every feature and no card. Here is what happens during it and when it ends.
- Set a monthly spending cap Put a ceiling on what extra comments and messages can cost in a month. Past it, hiding keeps working and nothing more is charged.
- Change or cancel your plan Upgrades apply now and are prorated. Smaller plans and cancellations wait for the end of the period you paid for.
- Invoices, receipts and your payment method Download invoices and update your card from the billing portal on Plan and billing.
- One plan for several brands, or a separate plan per client Your plan covers every brand you own with one shared allowance. An agency can bill a client’s brand separately instead.
- Refunds A yearly plan cancelled within 30 days of its first payment is refunded in full. Monthly payments are not refunded.