Messages
Direct messages and private replies in one place.
- The Messages inbox Read and answer Messenger, Instagram, TikTok and WhatsApp messages with your team, mark conversations done, and work fast with the keyboard.
- The reply window on each platform Why you can only reply for a while after someone messages you, how long on Facebook, Instagram, WhatsApp and TikTok, and what to do once it closes.
- Who you are talking to, and who answers: the person panel and auto-assign See a customer’s details, tags and campaigns next to the chat, assign conversations, and share new ones out in turn.
- Automatic replies to messages Welcome messages, a default reply, answers to common questions, questions to tap, a chat menu and chat links, set up under "When someone messages you".
- WhatsApp templates: messaging after 24 hours Write a message template, get it approved by WhatsApp, and send it from a conversation once the 24 hours are up.
- TikTok messages: what works, and where TikTok business messaging needs a Business Account and TikTok’s approval, and is not offered for accounts created in the EU, the UK or Switzerland.