Troubleshooting
When something did not happen the way you expected.
- A comment wasn't hidden Why a comment you expected to be hidden is still up, how to find the reason in Activity, and what to change so it does not happen again.
- A comment was hidden that shouldn't have been Unhide it from Activity in one click. That also teaches CommentGate, so similar comments stay up next time.
- Comments aren't arriving How quickly comments should show up on each platform, and what to check when a post or ad has comments that are missing from Activity.
- "Reconnect needed": what it means and how to fix it A platform asked you to sign in again. Until you reconnect, comments on that account are not read or acted on. It takes a minute.
- A DM didn't send Why a message from Messages or a campaign did not go out: the 24-hour window, the 7-day limit after a comment, your plan and cap, and what each platform allows.
- My campaign won't turn on What the list under "Before it can go live" means, how to fix the usual problems, and what to check when a live campaign sends nothing.
- I'm not getting emails Sign-in links, alerts, the daily digest, the Monday email and billing notices: who gets each one, and what to check when one does not arrive.