I'm not getting emails

Start by searching your inbox, your spam folder and, in Gmail, the Promotions tab for "CommentGate". Most missing emails are there. If you find one, mark it as not spam so the next one lands in your inbox.

Then check the kind of email you are missing.

Sign-in links and codes

• A sign-in link or code works once, for 10 minutes. Ask for a new one if it is older.
• It can take a minute to arrive.
• If you ask for several in a row, wait a minute before asking again.
• Open the link on the same device you asked for it on.
• Check the address you typed for a typo.

Alerts and the daily digest

Alerts go only where you set them up. Open Settings, Alerts.

• No channel yet? It says "No alerts yet". Press Add a channel, choose Email, and pick who it goes to: Owners and admins, or These addresses.
• Is the event ticked? Open the channel and look under Tell me when. A new email channel starts with Daily digest, An account needs reconnecting and A sudden rush of harmful comments. Tick others, such as A comment needs review, if you want them.
• Did it arrive last time? A channel whose last alert did not arrive says so under its name. Press Send a test to try it now.
• The digest time. The daily digest goes out once a day, at 8:00 AM in your brand's time zone unless you picked another hour under Send the daily digest at. It covers yesterday.
• Sent to Owners and admins? Then it goes to the owners and admins of the brand at the time it is sent. If you are a manager or moderator, ask for your address to be added under These addresses.

Slack and Discord channels work the same way: if a test does not arrive, check the webhook address is still live in Slack or Discord.

The Monday email

What your comments told you last week, every Monday at 8:00 AM in your brand's time zone. It is on the Alerts page under Monday email.

• Owners get it unless they turn it off. Anyone else has to turn it on for themselves.
• If you pressed unsubscribe in an earlier one, turn it back on there.
• Press Preview to see this week's.

Billing emails

Trial reminders, usage warnings and cap notices go to the owners and admins of the brands a plan covers. For invoices, see Invoices and receipts.

Invitations

An invitation goes to the exact address it was sent to and stays open for 7 days. If it did not arrive, ask the person who invited you to check the address in Settings, Members and press Send again. See Invite your team.

Still nothing?

Some company email systems hold messages from new senders. Ask your IT team to allow email from CommentGate, or add a second address in These addresses. If that does not help, contact us.