Every switch on Setup, in plain words
What each hide switch on Setup catches, which are on from the start, and how to set one account differently.
Updated
Open Setup in the sidebar. Each switch saves the moment you flip it, and the new setting applies to comments that arrive from then on. Only owners and admins can change Setup; everyone else sees it read-only.
The hide switches
| Switch | What it catches | Starts |
|---|---|---|
| Hide scams and fake giveaways | Fake prize winners, "DM me to claim", fake support accounts and phishing. | On |
| Hide spam | Unrelated promotion, follow-for-follow, adult spam and people plugging their own pages. | On |
| Hide hate and harassment | Slurs, personal attacks on your customers or staff, and threats. | On |
| Hide competitor mentions | People steering your customers to another brand. | On |
| Hide profanity | Swearing and crude language. | Off |
| Hide links | Any comment with a link to another site. Links to your own site stay up. | Off |
| Hide phone numbers and emails | Keeps your customers from being contacted by strangers in your comments. | Off |
| Hide images and GIFs | Comments that are a picture, GIF or sticker. | Off |
| Hide negative comments | Criticism of your brand or products. | Off |
Most brands leave Hide negative comments off and answer criticism in public instead. A calm public answer shows other shoppers that you listen, and people notice when complaints vanish.
Competitor names
When Hide competitor mentions is on, a box opens under it. Type each competitor's name and press Enter (up to 50). CommentGate also recognizes plugs for brands you did not list, but the names help it catch yours for sure.
What "hide" means on each platform
Hiding takes a comment out of public view without deleting it, so you can unhide it any time from Activity. TikTok, YouTube and Threads only allow hiding, never deleting other people's comments. On YouTube, hiding holds the comment for review, which you can also undo.
The rest of Setup
- Answer questions, with its tone. See Answering questions.
- DM people who comment a keyword opens Campaigns.
- Always ask me about. See Always ask me about.
- Anything we should know about your brand? See Guidance in your brand's voice.
- Happy comments. See Like and thank happy comments.
- When someone messages you, for Messenger, Instagram, TikTok and WhatsApp. See Automatic replies to messages.
Set one account differently
At the bottom of Setup, click Customize for one account. Choose the account, then set each switch to Same as all, On or Off, and click Save. Anything left on Same as all follows your main switches. "Always ask me about" is the same for every account.
Advanced
Click Advanced at the bottom of Setup for Rules, Lists, Topics, Sensitivity and Replies, and a read-only list of what each switch does. Customize next to a switch turns it into a rule you can edit yourself and switches it off. See Rules, for advanced users.
Related
- Always ask me about: comments that always wait for you Chargebacks, legal threats, press, safety reports, health claims and partnership offers are never hidden or answered alone. Here is how to change that.
- Answering questions: drafts or replies that send on their own Choose Off, Draft for me or Send on its own for questions in your comments, pick a tone, and approve drafts.
- Like and thank happy comments Have CommentGate like positive comments and reply with a short thank-you, on your ads only or on posts too.
- Guidance in your brand's voice Tell CommentGate about your brand in plain words, and set the voice every reply uses.
Still stuck?
Tell us what you were trying to do and what happened. A person replies, usually within one business day.