Alerts by email, Slack, Discord or webhook
Get told when a comment needs you, a rush of harmful comments hits, an ad goes bad, a message arrives or an account needs reconnecting.
Updated
Open Settings, then Alerts. Each place alerts go is a channel. Owners, admins and managers can add and change them.
Add a channel
- Under Channels, click Add and choose Email, Slack, Discord or Webhook.
- Give it a Name, like "#social-moderation" or "Owners by email".
- Say where it goes (see below).
- Under Tell me when, tick what you want to hear about.
- Click Add channel, then Send a test (the paper plane) to check it arrives.
Where it goes, for each kind:
- Email: under Send to, choose Owners and admins, or These addresses (up to 25; press Enter after each).
- Slack: paste a Slack incoming webhook link, from the Incoming Webhooks app in Slack.
- Discord: paste a Discord channel webhook link. In Discord: Channel settings, Integrations, Webhooks, Copy Webhook URL.
- Webhook: your own address. You see its signing secret once, after saving. For what it sends, see the developer docs.
What you can be told about
| Choice | When |
|---|---|
| A comment was hidden | Every hide. |
| A comment needs review | Something waits in Needs you. |
| A comment needs a reply | A question or problem worth answering came in. |
| A rule set to notify you matched | One of your own rules asked to notify this channel. |
| A sudden rush of harmful comments | Several comments were hidden in a short time, far more than usual. At most once an hour. |
| An account needs reconnecting | A platform stopped accepting CommentGate on one of your accounts. |
| Daily digest | Yesterday in one message, at the hour you choose under Send the daily digest at. |
| A new direct message arrived | At most one alert per conversation every 10 minutes. |
| Every new comment | Every single one. Busy accounts get a lot. |
| A buyer lead came in | A comment from someone who wants to buy. |
| A person's email, phone or tags changed | Someone gave their email or phone, or a tag changed. |
| An ad draws unusually many harmful or negative comments | See Ad health. |
| Weekly summary (Mondays) | Slack, Discord and webhooks only. Email goes to people under Monday email instead. |
Turn off, edit or delete
Use the switch on a channel to pause it. The menu next to it has Edit and Delete (and New signing secret for a webhook). Rules that used a deleted channel skip it.
If a channel stops working, it says "The last alert did not arrive" with the reason. Fix the link or address with Edit, then Send a test.
Related
- The Monday email, and choosing who gets it What the weekly email covers, when it arrives, how to preview it, and how to add or remove people.
- Ad health: which ads draw harmful or unhappy comments Compare each ad’s comments this week with last week, spot the ones going wrong, and get an alert when one does.
- Stop spam waves and bot floods Add the Hide spam waves rule to hide every copy when a bot network floods your posts and ads with the same text or link.
- The Messages inbox Read and answer Messenger, Instagram, TikTok and WhatsApp messages with your team, mark conversations done, and work fast with the keyboard.
Still stuck?
Tell us what you were trying to do and what happened. A person replies, usually within one business day.