One list for the whole team.
Every comment from every platform, organic and ads, in one place. Hand the hard ones to the right person, talk about them in notes, and see who did what.
Needs you
Tracking has not moved in 9 days. If I do not hear back today I am disputing the charge.
Assigned to Priya ShahAssigned to Priya ShahHistory and notes
- Came in
- Sent to review by CommentGate: about chargebacks
- Assigned to Priya Shah by Sam Rivera
- Sam Rivera Only your team sees this
@Priya Shah this is the order from Tuesday that went to the old warehouse. Can you check before we reply?
- Priya Shah Only your team sees this
Found it. New pair ships today with overnight delivery. Replying to him now.
The right comment to the right person.
Assign a chargeback threat to support and a partnership offer to marketing. Their face sits next to the comment so nobody answers twice.
- Notes only your team sees Context for whoever picks it up next. Never posted.
- @mentions Mention a teammate in a note and they hear about it.
- Full history When it came in, what was decided, by whom, and every reply.
Activity
Fast with a keyboard.
J and K to move, H to hide, A to allow, R to reply, S for a saved reply. Filter by platform, account, post, ad, date or reason, and act on many at once.
- Roles Owner, Admin, Manager and Moderator, limited to certain accounts if you like.
- Direct messages Facebook and Instagram conversations in the same app.
Replies
Every question gets a draft. Nothing is posted until someone approves it.
Draft reply, in your voice
Also for teams
Unlimited people
Invite everyone who helps. Plans are priced by comments and automated messages, not seats.
Brands
Each brand with its own accounts, switches and team.
Translation
Read any comment in English before you act on it.
The post behind each comment
See the post or ad a comment was left on, without leaving the list.
Replies by teammate
Reports show who answered what, and how fast.
Two-step sign-in and single sign-on
Require two-step sign-in for everyone, or use your company login.
Where it works
Assignments, notes and history work the same on every platform.
- Comments and direct messages.
- Comments and direct messages.
- Comments on videos and ads.
- Comments on videos and Shorts.
- Replies on posts and ads.
More on Facebook and Instagram, TikTok, YouTube and Threads.
Keep reading
Crisis mode
One switch holds every new comment for a person and stops everything automatic.
Reports and alerts
What was hidden, answered and how fast, plus alerts in Slack, Discord, email and webhooks.
Replies in your voice
Drafts for every question, in your tone and their language. Approve, change it, or let clear ones send.
For agencies
Every client brand in one place, white label reports, roles per client and one plan for all.
For e-commerce brands
Sizing questions answered, shipping complaints handled, launches that run themselves.
Questions
Do I pay per team member?
No. Every plan includes unlimited people. Plans differ only in how many comments and automated messages they include.
Can I limit what someone sees?
Yes. Give someone the Moderator role and limit them to certain accounts. They only see and act on comments from those.
Are notes ever posted?
Never. Notes and @mentions are for your team only.
Can clients see the inbox?
Agencies can invite a client with the Client role. They see their reports and a read-only list of their comments, in your agency brand.