Zapier and Make
The Zapier and Make apps start a workflow the moment a comment arrives, is hidden or needs you, and act on comments from the other tools you use. Both connect with an API key and run on REST hooks, so triggers fire within seconds.
Updated September 26, 2026
Connect
- In CommentGate, open Settings, then API keys, and create a key named after the app ("Zapier" or "Make").
- In Zapier, add a CommentGate step and paste the key when asked. In Make, add a CommentGate module and create a connection with the key.
Actions run as the person who created the key, with the same rules as the inbox. Turning a Zap or scenario on subscribes a hook, which shows in Settings, then Alerts; turning it off removes it.
Triggers
| Zapier | Make | Event |
|---|---|---|
| New Comment | Watch New Comments | comment.received |
| Comment Hidden | Watch Hidden Comments | comment.hidden |
| Comment Needs Review | Watch Comments to Review | comment.review |
| Comment Needs a Reply | Watch Comments Needing a Reply | comment.needs_reply |
| New Direct Message | Watch Direct Messages | message.received |
| New Buyer Lead | Watch Buyer Leads | lead.captured |
| Contact Updated | Watch Contact Changes | contact.updated |
Each trigger's fields are the event's body in the event catalogue. While you build, sample data comes from your own recent comments.
Actions and searches
| Zapier | Make | API |
|---|---|---|
| Hide, Unhide, Allow, Archive Comment | Hide, Unhide, Allow, Archive | Act on a comment |
| Reply to Comment | Reply | Act on a comment |
| Block Comment Author (Facebook only) | Block Author (Facebook only) | Act on a comment |
| Find Comment | Get a Comment, Search Comments | Comments |
| Record a Sale | Record a Sale | Record a sale |
TikTok, YouTube and Threads comments can be hidden but never deleted, and blocking works on Facebook only; a step that asks for something a platform does not allow fails with the reason in words.
Sending sales back
Tracked links CommentGate sends in private messages add cg_click to your landing page URL. Save it with the order (most stores can keep landing page parameters), then add Record a Sale after your store's new order trigger, mapping the cg_click value, the order total and the currency. Revenue then shows next to the comment and campaign that led to it. To send the sale on to Meta Events Manager as well, also map the buyer's browser user agent (client_user_agent, required by Meta for website sales) and, when your store keeps them, client_ip_address, fbp and fbc. Without the user agent the sale is recorded but not sent to Meta, and the response says why in meta.reason.
In the help center
- Connect Zapier and Make
Start a Zap or a Make scenario when a comment arrives, is hidden, needs you or turns into a lead, and hide, reply or record a sale from any other app.
- Every step, and where it works
What each campaign step does, and which of Facebook, Instagram, TikTok, YouTube, Threads and WhatsApp allow it, with the reason when one does not.