Check a reply before everyone reads it.
A reply to an angry comment is read by every shopper who scrolls past. Paste your draft and see what might land badly.
What readers might notice
Paste a reply to check it.
Replies drafted in your voice
CommentGate drafts replies to questions and complaints from what you tell it about your store, and you decide how much it sends on its own.
Your facts, your voice
Add your shipping times, return policy and sizing once. Drafts use them instead of guessing.
Private details go private
When someone needs to share an order number, the reply points them to your messages, and comment to DM can send the link for you.
You approve, or it sends
Leave answering off, approve each draft, or let replies go out on their own once you trust them.
It learns from your edits
Every draft you change teaches it how you would have said it.
More free tools
Comment guidelines generator
Community guidelines for your comments, in a short version for a pinned comment and a full one for your website.
Blocked words list builder
A ready-to-paste blocked words list for Facebook, Instagram, TikTok and YouTube, with where to paste it.
Moderation cost calculator
What reading and moderating comments by hand costs you each month, next to the CommentGate plan that fits.
Questions
How does it check the tone?
It looks for specific phrases and patterns that tend to read badly in public, like "as stated" or a request for an order number, and explains each one. It does not rewrite your reply for you.
Is my reply sent anywhere?
No. Nothing you paste is saved or sent anywhere. The check updates as you type.
Why flag asking for an order number?
Public comments are where fake support accounts look for people to target. Asking customers to post order details in public invites exactly that.
Does a clean result mean the reply is good?
It means none of the common problems showed up. Read it once more as the most skeptical shopper on the thread would.